Returns & Exchanges
At BOOKOFF, we want you to love your pre-loved fashion finds, which is why we offer a 14-day return window for items in their original sold condition. Please ensure all store tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Log into your account portal and select the specific fashion items from your order history that you wish to return to receive a Return Authorization number.
Pack Your Items
Carefully place the apparel or accessories in their original packaging, ensuring that all BOOKOFF security tags and designer labels are still intact and untampered.
Ship to BOOKOFF
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request.
Quality Inspection & Refund
Once our specialists verify the item's condition against our original listing, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing